happytravelguru
Londres, Reino Unido
21/03/2026
"Very disappointing"
The website oversells this hotel, and is inaccurate regarding eating options and arrangements. Both sinks in our room were blocked and unusable - staff couldn’t clear them and couldn’t move us since...
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Nicola M
21/03/2026
"Unprofessional professional spa staff & no response to complaint"
We stayed at Charlton House Hotel for a spa weekend. Had a couples massage & were shocked at the unprofessionalism of the two female masseuse. Instead of a calming experience the two girls couldn’t...
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Charlotte E
19/03/2026
"Not impressed with lack of communication at this point."
We recently stayed at Montigo Resorts Somerset (Charlton House) from 10–11 March 2026 for my fiancé’s birthday, and unfortunately our experience was very mixed.
I want to start with the positives...
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