Property Desc:
Property Location With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Gaviota Azul Beach. This 4-star property is 0.9 mi (1.5 km) from Cancun Convention Center and 2 mi (3.2 km) from Tortuga Beach.
Rooms Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Italian cuisine at Risotto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Gaviota Azul Beach - 0.1 km / 0.1 mi
Cancun Convention Center - 0.4 km / 0.2 mi
UltraMar Ferry Terminal - 0.5 km / 0.3 mi
Forum By The Sea Mall - 0.5 km / 0.3 mi
Forum Beach - 0.5 km / 0.3 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.3 mi
Plaza Caracol Mall - 0.6 km / 0.4 mi
Caracol Beach - 0.6 km / 0.4 mi
Chac Mool Beach - 1.1 km / 0.7 mi
Cancun Golf Club at Pok Ta Pok - 2.5 km / 1.5 mi
Tortuga Beach - 3.2 km / 2 mi
La Isla Shopping Mall - 3.6 km / 2.2 mi
Tequila Museum - 3.9 km / 2.4 mi
Isla Dorada - 4.2 km / 2.6 mi
Yamil Lu'um Archaeological Zone - 4.2 km / 2.6 mi
The nearest major airport is Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi
House Rules
Children welcome
No pets or service animals
No smoking
Spoken Languages
English
Spanish
Know Before You Go:
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60¿C/140¿F; guestroom doors are sealed after cleaning.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
- Enhanced food service safety measures are in place.
- Individually-wrapped food options are available through room service.
- Each guestroom is kept vacant for a minimum of 72 hours between bookings.
- This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
- This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Fees:
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Checkin Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Special Checkin Instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Checkin Time:
3:00 PM
Checkin End Time:
midnight
Checkin Minimum Age:
18
Checkout Time:
12:00 PM